Support

Are you in need of assistance with your document output and printing environment? Our dedicated and knowledgeable support staff is ready to provide you with the help you need. Whether you’re facing technical issues, looking to optimize your printing processes, or seeking advice on best practices, we are here to guide you every step of the way. Our team is equipped with the expertise to address a wide range of concerns, ensuring that your printing experience is smooth and efficient. Don’t hesitate to reach out—your satisfaction is our priority, and we are committed to helping you achieve the best results possible!

Print Management Assistance

At Brother Solution Pro, we specialize in developing comprehensive print management tailored to meet the needs of businesses. Our expertise encompasses a wide range of printing solutions, including print spooler driver, pull-print driver, print statistics and analytics tools, managed print management systems.

We offer complimentary consultation services to help our customers navigate the discovery process, implement print driver, and provide ongoing technical support.

Brother Solution Pro is committed to delivering the most efficient escalation process and the quickest response times in the industry. This allows us to thoroughly investigate and resolve print issues promptly.

Our approachable Customer Service Technicians are available to take calls directly, eliminating the need for customers to navigate through an automated phone system. This means our clients receive immediate assistance from knowledgeable printer experts. Each support call is logged as an incident, and our technicians adhere to a strict incident management and escalation protocol to ensure that every issue is addressed as swiftly as possible.

Our standard technical support is available for 12 hours a day on U.S. business days, with 24/7 coverage options also offered to meet the needs of our customers.

Basic Technical Support

  • Toll-Free Phone and Online Technical Support
  • Service Hours: 8 AM to 8 PM U.S. Eastern Time
  • Entitlement to Product Version Upgrades
  • Direct Access to Technical Support Engineers

Additional Fee-Based Support Options

  • 24/7 Technical Support
  • Online Support Services
  • Scheduled Status Updates
  • Quicker Response Times

Documentation Resources

  • User Guides
  • Technical Manuals
  • Product Summaries
  • Reach Out for a Copy

Enterprise Applications

  • OM Plus Suite processes output from most enterprise applications without modifications.
  • ERP systems including SAP, Oracle, Microsoft Dynamics 365, and numerous others.
  • EMR systems including Epic, McKesson, Siemens, Allscripts, Cerner, and many others.
  • There are numerous systems to mention.
  • Contact Us to find out more about system integration

Technical Support – Brother Solution Pro

 

Brother Solution Pro customers benefit from exceptional technical support. Customer calls are directly answered by a Customer Support Technician who promptly begins addressing the issue. Engineering resources are located on-site, allowing for quick involvement if a patch or fix is necessary. Our entire team prioritizes the customer and strives to be as responsive as possible.

Technical Support

  • Toll-free phone and online technical support
  • Direct access to technical support technicians—no intermediaries involved.
  • Rapid response time
  • Issue management system
  • Escalation procedure for tier 1 issues
  • Support technicians located alongside engineers
  • Standard support hours are from 8 AM to 8 PM U.S. Eastern Time, with a 24/7 option available.

Customers rate support as outstanding.

  • Quick response time
  • In-depth product knowledge and comprehensive customer understanding.
  • Individualized attention from support technicians
  • No phone tree—support technicians answer calls directly.
  • Not reliant on pre-scheduled product release cycles.
  • Follow-up and meticulous attention to detail.
  • Readiness to modify driver to meet customer needs.
  • Dedication to excellence.

Brother Solution Pro Security Policy

Brother Solution Pro printers incorporate robust security measures to protect sensitive data and ensure secure printing. Features include password protection for embedded web servers, Secure Print functionality for confidential documents, and Secure Function Lock to control user access and permissions. 

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